Guest Compendium

A – Account Enquiries to Airport Information

ACCOUNT QUERIES

Your account is kept updated throughout the day, for any enquiries relating to your current balance please contact Reception (dial 0).

AIR CONDITIONING refer to the Air Conditioning section of Compendium

Each room is equipped with an individually controlled air conditioning unit.

On some occasions the heat pump may take up to 10 minutes before warm air is produced. For detailed instructions please refer to Air Conditioning in this Compendium, or contact Concierge (dial 800).

AIRLINE RESERVATIONS

Most major airlines have booking agents in Christchurch, for enquires regarding bookings please contact the airline required as listed below. For further information please contact the Concierge, (dial 800).

Air New Zealand
Ph. 0800 737 000
www.airnewzealand.co.nz

Qantas Airlines
Ph. 0800 808 767
www.qantas.co.nz

Virgin Australia
Ph. 0800 670 000
www.virginaustralia.com

Japan Airlines
Ph. 0800 885 88
www.nz.jal.co.nz

United Airlines
Ph. 0800 747 400

Singapore Airlines
Ph. 0800 808 909
www.singaporeair.com

Cathay Pacific Airways
Ph. 0800 456 339
www.cathaypacific.co.nz

Emirates
Ph. 0508 364 728
www.emirates.com/nz

AIRPORT

Christchurch International Airport is located 7kms from the Hotel. Travelling time is usually 20 minutes however, extra time should be allowed for peak hour traffic. Limousine Services, taxis or any other transport requirements may be arranged through our Concierge (dial 800).

Adding to the enchantment of the evening, enjoy opera entertainment between courses, making the night a feast for both the palate and the soul.

B – Baby Sitting to Bus routes

B

BABY SITTING

Should you require a baby sitter, Concierge (dial 800) can arrange for a qualified child minder at a reasonable rate. Alternatively, you may contact our recommended agency:

The Christchurch Babysitting Bureau

PH. 349 3552

BAGGAGE refer to Luggage

BANKING SERVICES

The George is within walking distance of all major banks, please see our Concierge for directions.

Banking hours are Monday to Friday, 9:00am until 4:30pm, some have slightly extended hours on late shopping nights.

BANQUETS refer to Conference Facilities

BAR

Located om the ground floor, 50 Bistro Bar is open from 11.00am till late. A wide selection of beverages and cocktails are available along with a tasty Snack Bar Menu.

BATHROBES

Luxurious bathrobes are supplied for your comfort. Should you desire one to take home as a memento or gift they can be purchased from Reception (dial 0).

BATHROOMS

Under floor heating is available in guest room bathrooms and is set to your comfort. If you wish to increase or decrease the temperature turn dial clockwise or anti-clockwise.

All bathrooms are fitted with heated towel rails.

BATTERY RECYCLING

We can recycle your batteries for you. We invite you to leave these on the desk or beside table, or give them to our front desk team on check out. These will be collected and recycled on your behalf. From hearing aid batteries, AA, AAA, 9V and more we are happy to do our part to ensure that used batteries do not go to landfill.

BEAUTY SALON

A variety of Beauty Salons are located nearby. For recommendations or an appointment, please contact Concierge (dial 800).

BICYCLE HIRE

E-bikes and helmets are available to house guests, at a cost of $15.00 per use, for cycling around Christchurch.

To organize a bike, please contact Concierge (dial 800).

N.B. Cycling helmets are compulsory by law on New Zealand roads. Please use the helmet provided.

BREAKFAST

Breakfast is served in 50 Bistro from 6.30am to 10.30am Monday to Friday, and 6.30am to 11.00am Saturdays, Sundays and Public Holidays.

Room Service breakfast is also available by completing the Room Service Breakfast order card.

For more information see the Restaurants and Bar section of the Compendium. Contact 50 Bistro (dial 823) for further information.

BUSINESS SERVICES refer to the Business Services section of the Compendium

BUS ROUTES

There is a bus stop opposite the front entrance of the Hotel, on Park Terrace. Buses leave for the City/Airport approximately every half-hour, Monday to Friday, and at 1½ hour intervals on Saturdays and Sundays. For further information please contact:

Christchurch Bus Info Line

Ph. 366 8855

www.metroinfo.org.nz

C – Car Hire to Credit Cards

C

CAR HIRE Refer Rental Cars

CAR PARKING

We have complimentary parking available at the front and rear of the Hotel. However, The George takes no responsibility for damage or loss of your vehicle while parked at the Hotel.

CATERING refer to Conferencing Facilities

CHAUFFEUR DRIVE

If you require a limousine or private sedan to provide tour and general transportation requirements, please contact Concierge (dial 800).

We recommend:
Corporate Cabs: 0800 789 789

CHECK OUT TIME

Check-Out time is 11:00am. If this is not convenient or you would like a late check-out please contact Reception (dial 0). We will do our best to accommodate your request where possible, however this is subject to availability and day charges may apply after 11am.

Alternatively, we are more than happy to arrange storage of your luggage for later pick up.

CHEMIST

The closest chemist is 1.3km meters from The George, approximately 20 minutes walk:

Forte Health, 132 Peterborough Street, Chriatchurch
Open Monday – Friday 8.30am – 5.30pm

For after hours requirements:

Urgent Pharmacy
212 Bealey Avenue
Ph. 365-1234 Open every day 9.00am – 10.00pm
If you require additional information or directions, please contact Concierge (dial 800).

CHILD CARE refer to Babysitting

CHILDREN’S MEALS

Children’s meals are available in 50 Bistro and through Room Service. To view the menu and order see the Room Service section.

CHROMECAST

To screen Netflix, YouTube and other content from your mobile devices to your TV, look for the Chromecast icon on your TV screen, select and you will be directed to the “Casting Instructions” page.

CLOCK

All our rooms feature an Audio Clock for your enjoyment and convenience.

CHURCH SERVICES

Christchurch is host to most religious houses.
Please contact Concierge (dial 800) should you require details on church services.

CINEMAS

Hoyts Riccarton, Westfield Mall, Riccarton Road
www.hoyts.co.nz

Hoyts Entx, 617 Colombo Street, City Centre

Lumière Cinema, Arts Centre, Rolleston Avenue,
www.lumierecinemas.co.nz

COMPUTERS

Complimentary WiFi is available throughout the hotel.

To connect to the internet you will only be required to enter your name and room number.

Please contact Reception (dial 0) if you experience any difficulties

If your preference is to use an ethernet cable, these can be found in your bedside table drawer. Ethernet ports are located above the desk.

In addition, two computers, located in the Lobby area, are available for guests to use, without charge, for email and internet access.

Please contact Concierge (dial 800) if you require any assistance.

CONCIERGE

Members of The George’s Concierge service are delighted to provide or recommend quality attractions and services. Please dial 800 to contact the Concierge on duty.

CONFERENCE FACILITIES

Should you require a meeting, special function or to host a cocktail party in your suite, our Conference Department is fully equipped to handle any request.

We have five conference rooms available, capable of catering for 5 to 180 people.

Contact our Conference Coordinator (dial 809) for assistance.

COURIER SERVICE

For prompt and fast courier service, we recommend:

Local and National:

Courier Post
Ph. 0800 268 743

International:

Federal Express
Ph. 0800 733 339

For further assistance please contact Concierge (dial 800).

CREDIT CARDS

The hotel accepts the following credit cards:

American Express
JCB
Visa
China Union Pay
MasterCard
Farmlands

We also offer an express checkout facility for guests using these accepted credit cards. Please see “Express Checkout” in this Compendium.

A surcharge of 2.5% applies to all credit card payments.

D – Dentists to Duty Free Shopping

D

DENTIST

The following dental establishment is recommended:

Bealey Dental, 163 Bealey Avenue, Ph: 366 2912

Please contact Concierge (dial 800) if you require any further assistance.

DEPARTURE refer to Check Out Time

DISABLED FACILITIES

Wheelchair toilet facilities are available on Level Three (accessible by the lift), and in The Residence on the ground floor, for both men and ladies. For assistance, please contact Concierge (dial 800).

The Hotel has 3 fully accessible accommodation rooms. Please contact Reception (dial 0) for availability.

DOCTOR

The most conveniently located medical centre is:

Pegasus Health 24 Hour Surgery
401 Madras Street
Ph. 365- 7777

DRUG STORE refer to Chemist

DRY CLEANING AND LAUNDRY

The Hotel offers a same day service Monday to Saturday (no service available on Sundays), with the exception of Public Holidays. To use this service, complete the Personal Valet Service form located in your wardrobe and put the items to be cleaned in the bag provided, together with the completed form. Place outside your door before 8.30am.

Please note a 50% surcharge applies to Overnight or Express services.

Any other requests may be made by contacting the Housekeeper (dial 832) 7:30am-8:00pm.

Complimentary self-service washing machines, dryers and washing powder are available in the Guest Laundry, located on Level 3.

DUTY FREE SHOPPING

Duty Free Shopping is available in the International Departure Lounge at Christchurch Airport.

E – Earthquake to Express Check-Out

E

EARTHQUAKE

In the event of an earthquake crouch and take cover under or beside a solid object or wall. We would recommend the desk as the best option. Please do not attempt to evacuate the building unless the alarms sound.

ELECTRICITY

The power in New Zealand is 240 volts. Please contact Reception (dial 0) for a transformer if your electrical equipment is not compatible. The George is proud to use a carbon neutral electricity supplier.

E-MAIL refer to Computers

EMERGENCY

A continuous ringing bell is the signal to vacate the Hotel in case of an emergency. The assembly point is on Peterborough St, north of the vehicle entrance. Do not take baggage out of your rooms. For your, and others, personal safety, please follow the instructions of our staff, who have been trained to react in these situations.

Evacuation Procedure instructions are located on the inside of your door.

ENVIRONMENTAL ISSUES

Caring Luxury

As part of the local and international community The George understands that its actions impact those around us as well as the larger environment. As such, we have made a commitment to Caring Luxury which involves initiatives to reduce our impact on the natural environment, help charitable organizations where possible, and support local artists and suppliers.

For full details on all our environmental issues please visit our website www.thegeorge.com and click on the Caring Luxury link on our Home Page.

We are proud to have achieved Qualmark’s highest rating, Enviro-Gold, for our commitment to responsible tourism.

EXPRESS CHECK-OUT

For your convenience, an Express Check-Out service is provided. This is available when your account is being settled by the use of an approved Credit Card that has been presented at Check-In, or if authorisation has been received for charging back, to your company or travel agent.

A copy of your Express Check-Out invoice will be delivered to your room by 3.00am on the morning of your departure.

F – Films to Functions

F

FILMS refer to Cinemas

FILMS AND PROCESSING

The closest film-processing outlet is 1.3km meters from The George, approximately 20 minutes walk:

Life Pharmacy, Merivale Mall
193 Papanui Road
Ph. 355 9049

Open Weekdays 8.30am – 6.00pm &
Saturday 9.00am – 6.00pm Sunday 10.00am – 5.00pm

FIRE EXITS

Are located on every floor. In the case of the emergency alarm sounding do not use the elevators.

Please make yourself aware of our emergency procedures. Evacuation Procedure instructions are located on the inside of your door. Please contact Concierge (dial 800) if you require assistance in the case of an emergency.

FIRST AID

For assistance with injury or illness The George has First Aid Certified staff. Contact Reception (dial 0) who will contact the appropriate people to assist you.

FLOWERS

The Hotel Florist will be happy to arrange any request you may have. Please advise Concierge (dial 800) of your requirements.

FUNCTIONS AND CONVENTIONS refer to Conference Facilities

G – Garden to Gymnasium

G

GARDEN

Relax on the lawn, quietly reading, or enjoying a refreshing beverage. The Garden is located adjacent to The Library in The Residence on the ground floor and is available to guests to use should there be no functions booked.

GOLF

Christchurch has more golf courses per capita than anywhere else in the world. We recommend the following:

Hagley Golf Course
Hagley Park
(Adjacent to the Hotel)
Ph. 379-8279

Christchurch Golf Club
Shirley Golf Course
Horseshoe Lake Road
Ph. 385- 2738

Russley Golf Club
Memorial Avenue
Ph. 358-4612

Clearwater Golf Club
Clearwater Avenue
Ph. 360 2146

Terrace Downs Resort
Coleridge Road
Ph: (03) 318 6943

To arrange transport and equipment hire contact Concierge (dial 800) for assistance.

GRATUITIES

In New Zealand the giving of gratuities is totally at the discretion of the guest and is usually based on the quality of service provided.

GUEST LAUNDRY

Complimentary self-service washing machines, dryers and washing powder are available in the Guest Laundry, located on Level 3.

An iron and ironing board can be located in the wardrobe of your room.

Operating hours of the Guest Laundry are 7:30am until 10:00pm.

GYM

We offer complimentary access to Third Space Fitness, located immediately adjacent to the Hotel.

Hours of operation are 5.00am – 11.00pm.

The gym offers complimentary water from a bottle dispensing station and towels.

Please contact Reception for any queries.

H – Hairdressers to Housekeeping

H

HAIRDRESSER

For recommendations or an appointment at a beauty salon, please contact Concierge (dial 800).

HAIRDRYER

A hairdryer is supplied in either the wardrobe or bathroom of your room for your convenience.

HAMPERS

For day tours or leisurely picnics, Room Service (dial 823) can arrange a picnic hamper.

HEATING refer to the Air Conditioning section

HOUSEKEEPING

Housekeeping is responsible for the servicing of your room.

If you require anything to enhance your stay contact the Housekeeper (dial 832) between 7.30am-8.00pm.

Outside these hours please contact Concierge (dial 800).

I – Ice to Irons

I

ICE

Ice or ice buckets are available on request by contacting Room Service (dial 823).

INTERNET refer to Computers

IRONS

An iron and ironing board are provided in the wardrobe of all our rooms for your convenience.

L – Laundry to Lunch

L

LAUNDRY refer to Dry Cleaning

The George offers a complimentary guest laundry with washing machines and driers on Level 3. Laundry powder is available.

LIBRARY

Relax in the serenity of The Library, located in The Residence on Level One, where you will find a selection of novels, newspapers and board games.

The Library may be hired for your exclusive use. For further details, contact Concierge (dial 800).

LOST AND FOUND

All items that have been found are held by Housekeeping. If you have lost or misplaced any of your personal belongings please contact the Housekeeper (dial 832), 7:30am – 4:00pm. Non-perishable and valuable items are stored for 90 days and are then given away to charity if unclaimed.

LUGGAGE

The George offers both short term and long term storage for your luggage, in a safe and secure storage room. To have your luggage collected or delivered to your room, contact Concierge (dial 800).

LUNCH

Available in 50 Bistro on Level One from 12.00N – 3.00pm daily. To view the menu, see the Restaurants and Bar section Alternatively, Room Service also provides a comprehensive menu for anything from light meals to snacks. Refer to the Room Service section to view the menus.

Hampers and boxed lunches are also available. Contact 50 Bistro (dial 823).

M – Mail to Movies

M

MAIL

All mail received before a guest’s arrival will be held and presented on Check-In.

Any mail arriving for you after Check-In will be delivered to your room.

For the sending of mail, both domestic and international, please see Reception.

MAINTENANCE

If you experience any problems requiring maintenance, please contact Reception (dial 0). Every effort will be made to ensure your stay with us is comfortable.

MESSAGES

Incoming messages will be delivered to your room.

MENDING SERVICE

For minor repairs a sewing kit is available in all guest rooms. However, if you require professional mending or alterations please contact Housekeeping (dial 832) who will contact a reputable seamstress on your behalf.

MINI BAR

A mini bar is provided for your convenience and is replenished daily. An itemised price list is located on the mini bar tray. Alternatively, for other beverage requirements please refer to the Room Service section. To order, dial 823.

MOVIES

For a list of local movie theatres refer to Cinemas.

N – Newspapers and more

N

NEWSPAPER

A complimentary newspaper, The Press, is available on request and will be delivered to your room. If this was not confirmed on Check-In, please make a request to Reception (dial 0).

Alternatively, you can connect to the internet and download the PressReader App for access to a number of high quality newspapers and magazines.

NIGHT SENSOR LIGHT

A night sensor light is located in the bathroom for your convenience.

The switch for this light is located just outside the bathroom at ankle height and offers Off, Auto and Manual settings.

NON SMOKING ROOMS

All of the rooms and enclosed public areas in the hotel are designated non-smoking.

The non-smoking policy applies to both occupants and visitors in these rooms.

If smoking occurs during your stay a full night’s accommodation as cleaning fee will be charged to your account.

O – Phone Operators, Overseas Calls and Outside Lines

O

OPERATOR

The telephone is designed for ease of use. For detailed instructions, please refer to the Telephone section If you require any assistance, please dial 0 and our Operator will be happy to help you.

OVERSEAS CALLS

For assistance with international telephone numbers, please contact International Directory Assistance, by dialing “1” for an outside line, then 0172.

Remember to dial (1) for an outside line.

OUTSIDE LINE

Dial “1” for an outside line. Charges apply.

P – Picnics to Power Supply

P

PICNICS refer to Hampers

PILLOWS

For your relaxation we offer a range of pillows.

Feather pillows are standard on your bed, however non-allergenic pillows can be found on the top shelf of your wardrobe.

Alternatively call Reception (dial 0) to have a pillow from the selection below delivered to your room:

Buckwheat – Buckwheat pillows offer many advantages over conventional fillings. Buckwheat pillows can aid in the relief of pain as the material conforms to the exact contours of the head and neck, providing support.

Lavender – The calming and soothing fragrance of lavender has been used for centuries to clear and purify breathing and induce sleep. This pillow uses aromatherapy properties of pure essential oils to help you fall asleep more readily and to enjoy a truly restful slumber.

Memory Foam – Memory foam supports the head, neck and shoulders, allowing your muscles to fully relax for a more restful sleep.

Hypoallergenic – For those who battle allergies, hypoallergenic bedding can help. Hypoallergenic bedding is made of fabrics and materials that help to keep allergens at bay.

Wool – The Cloud Wool Pillow by Kind Face – a natural and renewal fibre-made pillow from 100% NZ wool, with no additives.

PORTER refer to Concierge

POWER SUPPLY refer to Electricity

R – Reception to Room to Room Dialing

R

RECEPTION

Reception (dial 0) operates 24 hours a day. If you would like any assistance, you will find that we have friendly, helpful and well-informed staff ready to assist with information and advice.

RENTAL CARS

If you require a rental vehicle, please contact Concierge (dial 800).

RESTAURANT

The George’s much awarded all day dining room 50 Bistro combines the freshest flavours, best local produce and excellent wines. Situated in the heart of the hotel, 50 Bistro offers breakfast lunch and dinner in a relaxed and friendly atmosphere.

Open 6.30am-10pm. For a reservation please call 823 or meander down to the Lobby.

View menus, refer to the Restaurants and Bar section.

ROOM SERVICE refer to the Room Service section

The George offers 24 hour room service. To view the menu and order see the Room Service section of the Compendium.

ROOM KEYS

For your safety and security, the hotel provides one room key per person. For your convenience, you may leave your key with Reception for safekeeping before leaving the hotel.

ROOM TO ROOM DIALING

For ease of contacting colleagues or friends staying in the hotel, simply dial ‘ 7 ‘ and then the room number.

S – Safes to Street Maps

S

SAFE DEPOSIT

Individual safe deposit facilities located in the wardrobe are in every room. Please note the instructions of use, affixed to the front of the safe.

SECURITY

All guest rooms and public areas throughout the hotel are equipped for guest safety and security. We recommend your valuables are kept in the individual safe deposit in your room.

SHOE CLEANING

A shoe sponge is located in each wardrobe. For a more thorough clean, please contact Concierge (dial 800) to arrange for a complimentary shoe clean and polish using natural New Zealand shoe polishes.

SHOPPING

Christchurch is full of specialty stores, boutiques, and department stores, all of which carry quality products. Concierge (dial 800) will be happy to recommend some of the many excellent shops available.

SIGHT-SEEING

Christchurch, known as the “Garden City”, has views and attractions to keep the most avid sightseer in awe. There are many quality tours available, from short city tours to day trips into our magnificent countryside. For further information please contact Concierge (dial 800), who will be delighted to tailor an excursion to suit your requirements.

SKY TV This service is available free of charge. The channels available are:

51 Sky Sport 1
53 Sky Sport 3
60 ESPN
62 Trackside 1
89 BBC World News
87 CNN
73 History
70 Discovery
102 Cartoon Network
11 Comedy Central
17 Living
15 MTV

SLIPPERS

Slippers are available on request by contacting Reception (dial 0).

SMALL LUXURY HOTELS

The George is proud to be a member of Small Luxury Hotels of the World.

Reservations for other Small Luxury Hotels can be made by dialing 0800 441 098 toll free.

Please feel free to take the Small Luxury Hotels guide to assist with your travels.

SPA BATHS

The bathrooms in our 6 Park Suites have spa baths. The controls for the bath are located on the far side of each bath with an On/Off button to push.

SPA TREATMENTS

A variety of Beauty Salons are located nearby. For recommendations or an appointment, please contact Concierge (dial 800).

In house spa treatments are available and bookings can be made through our Concierge (dial 800).

STAMPS

Stamps can be purchased from Reception or from Post Shops around the city.

For your convenience, contact Concierge (dial 800) to send mail on your behalf or to organise a courier.

STREET MAPS

A selection of local maps detailing shops, banks, major roads, attractions and other points of interest, are available from Concierge (dial 800).

T – Taxis to Tours

T

TAXIS

Can be arranged through Concierge (dial 800) and are available 24 hours per day.

Alternatively, if you wish to organise your own taxi arrangements, please quote your name, The George, and your room number to the taxi company.

Corporate Cabs
Ph: 0800 789 789

Blue Star
Ph: 3799 799

Gold Band
Ph: 3795 795

TELEPHONE

For assistance with national telephone numbers, please contact Directory Assistance, by dialing “1” for an outside line, then 018.

For ease of contacting colleagues or friends staying in the hotel, simply dial ‘ 7 ‘ and then the room number.

For detailed information on how to use the features on your telephone please refer to the Telephone section of the Compendium.

TELEVISION

Your television can be operated by the remote control unit.

For your enjoyment the following channels are available:

Local
1 TVNZ1
2 TVNZ2
3 Three

Entertainment
11 Comedy Central
15 MTV
17 Living

Sports
51 Sky Sports
53 Sky Sports 3
60 ESPN
62 TAB Trackside

Documentary
70 Discovery
73 History

News
16 Al Jazeera
87 CNN
89 BBC World News

4 Bravo
10 SkyOpen (Prime)Prime
12 Eden
13 TVNZ Duke
19 Mȃori
21 HGTV
28 Chinese TV
33 C33
82 Te Reo
118 Rush
201 Shine TV
204 Hope Channel
206 Firstlight
421 Radio NZ Concert
422 Radio NZ National
501 TVNZ1 + 1
502 TVNZ2 + 1
503 Three Plus 1
512 Bravo Plus 1
513 TVNZ Duke + 1
514 Eden + 1

Kids
102 Cartoon Network

For a copy of a television guide, listing programmes showing today, please contact Reception

(dial 0).

For Chromecast access, refer to Chromecast

THEATRES

There are a number of excellent theatres a short distance from the hotel. For information on what is showing where, contact Concierge (dial 800).

TORCH

For your convenience, a torch has been supplied in the drawer beside the bed.

TOURS

Christchurch, the Garden City, has views and attractions to keep the most avid sightseer in awe. There are many quality tours available from short city tours to countryside day trips.

For further information contact Concierge (dial 800) who are happy to tailor an excursion to suit your requirements.

U – Z Umbrellas to Wine Trails

U-Z

UMBRELLAS

Umbrellas are available for your convenience from our Concierge.

UNDERFLOOR HEATING

Available in all bathrooms as well as in the walk-in wardrobes of our Park Suites.

To operate heating push white lever up and turn thermostat to desired temperature. We recommend you select 3. Red light will display when activated.

V

VALET refer to Dry Cleaning

W

WAKE-UP CALL

To book a wake-up call, contact Reception (dial 0).

WINE

Our restaurant offers a selection of boutique local wines, as well as a range of celebrated international wines. To view our extensive selection dial Room Service on 823 for a copy of the wine list.

WINE TRAIL

Canterbury has many acclaimed established wineries, each with its unique characteristics. Many are available for visiting at your leisure, with cellar-door sales. There are also established companies specialising in wine tours, with access to vineyards and wineries otherwise private.

For further information contact Concierge (dial 800), who will be only too happy to tailor an excursion to suit your requirements.

In-Room Instructions for Technology

Television technology in your room

Telephone technology in your room

Climate Control Instructions

Bedside Clock Radio Instructions

Full Guest Compendium